Refund and Returns Policy

The personalized products offered by Giftyforyou are made specifically following an order and according to the choices, configurations, and elements selected by the customer.

They are specially manufactured for the concerned order and may notably include a first name, text, date, message, photo, choice of version, format, or any other personalization element.

Due to their personalized nature and specific manufacturing for the order, they cannot be returned or refunded for a simple change of mind when the legal conditions for the withdrawal right exception are met.

The customer is therefore invited to carefully verify their choices before confirming their order.

Once the order is confirmed, the customer cannot request the return, exchange, or refund of a personalized product made specifically for their order solely on the grounds that they changed their mind, no longer need it, or ultimately do not wish to keep it.

If the product presents a manufacturing defect, printing error, preparation error, or non-compliance attributable to Giftyforyou, the customer must contact our customer service providing their order number as well as photographs showing the problem.

When the claim is justified, Giftyforyou will primarily proceed to bring the product into compliance.

For a personalized physical product, this compliance will generally take the form of manufacturing and sending a new compliant copy free of charge.

For a digital product, a new compliant file will be provided free of charge.

Refund is therefore not the preferred solution when replacement or correction allows providing the customer with the compliant product they ordered.

Other rights provided by applicable legislation remain applicable when compliance is impossible, fails, or cannot be carried out under the conditions provided by law.

The customer is invited to examine the external condition of the package before accepting delivery.

If the package shows visible damage, notably if it is open, torn, crushed, wet, or severely deteriorated, the customer must, as far as possible:

• refuse delivery
• immediately report the problem to the carrier
• take photographs of the package before opening it and, if possible, before accepting delivery
• keep any proof or reservation made with the carrier
• contact Giftyforyou as soon as possible indicating their order number

These elements help establish that the damage already existed at the time of delivery.

Accepting a package with visible damage without reservation may make it more difficult to establish the carrier's liability.

If damage was not visible before opening the package, the customer must contact Giftyforyou as soon as it is discovered and provide elements allowing to establish the condition of the package and product at the time of receipt.

Giftyforyou may notably request:

• photographs of the external package
• photographs of the internal packaging
• photographs of the damaged product
• the order number
• any reservation or proof communicated to the carrier

When the provided elements establish that the product was already damaged at the time of delivery, Giftyforyou will primarily proceed to its free replacement.

Giftyforyou does not cover damages occurring after the correct delivery of the product to the customer when they result notably from:

• liquid spilled on the product
• a fall
• improper handling
• unsuitable storage
• inappropriate use
• an accident occurring after receipt

In these situations, the damage is not considered a manufacturing defect or transport damage attributable to Giftyforyou.

No free replacement or refund is then owed on this basis.

Giftyforyou may nevertheless, as a commercial gesture and without recognition of liability, exceptionally offer a solution to the customer.

Digital products, notably PDF files, are provided according to the choices made by the customer during their order.

When their provision has begun with the customer's consent and under the conditions provided at checkout, they cannot be refunded for a simple change of mind when the right of withdrawal has been validly lost.

In case of a corrupted, unreadable, or non-compliant file due to an error attributable to Giftyforyou, a new compliant file will be provided free of charge as a priority.

Any claim concerning a defect, error, or damage may require the provision of proofs allowing examination of the situation.

Giftyforyou may notably request:

• photographs of the product
• photographs of the package
• photographs of the packaging
• the order number
• any proof related to delivery
• any element clearly identifying the observed defect

Providing these elements allows distinguishing a defect existing at delivery from deterioration occurring after receipt.

For any claim concerning a defective, damaged, or non-compliant product, contact Giftyforyou via the Contact page indicating your order number and attaching the elements necessary for examining the request.

When the claim is justified, Giftyforyou will primarily proceed to the replacement of the product or the sending of a new compliant file.